Zoho Lens 2.10.2

Zoho Lens offers an innovative approach to remote assistance through augmented reality, allowing users to obtain specialized visual support from trained agents efficiently.

This tool enables support agents to provide detailed work instructions by accessing a customer's smartphone in real-time. With high-definition video and audio capabilities, Zoho Lens enhances the problem-solving experience by allowing agents to annotate live objects as needed.

Key features of Zoho Lens include:

• Live Stream: Experience high-definition real-time video streaming from the customer’s smartphone to the agent’s workspace. By initiating a session, agents can quickly assess the issue at hand.
• AR Annotation: Enrich the video stream with augmented reality annotations. Agents can easily mark areas of interest with arrows and highlights for improved technical guidance.
• Chat and Communicate: Foster quicker resolutions through integrated voice support or in-app chat options, facilitating direct communication between agents and customers.
• Zoom, Freeze, and Screenshot: Adjust the zoom on the video feed for detailed examination of real-world objects. Agents can also freeze the video for in-depth analysis and take screenshots for documentation or further discussions.
• Session Notes: Document essential notes during a session for future reference or follow-up discussions.
• Initiate and Schedule Sessions: Agents have the flexibility to start an immediate session or schedule one for a more convenient time by sharing a unique Join Now link with customers.
• Join a Session: Customers can effortlessly enter a session by tapping on the provided link or entering their name and session key.
• Multi-participant Session: The platform allows experts to invite additional technicians with varying skill sets to collaborate during a support session.
• Camera Switch: Users can easily toggle between front-facing and rear-facing cameras to enhance communication quality during interactions.

In-app purchases grant users access to subscribe to advanced features, including:

• AR Annotations
• AR Comments
• AR Measurement Tools
• QR/Barcode/Live Text Scanning
• Enhanced Chat & File Transfer Options
• Session Recording Capabilities
• Rebranding Opportunities

If you have any comments, suggestions, or inquiries, please contact us at [email protected].

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